Training means providing technical information or support that will help someone accomplish what they need to. I love being the tool that helps this happen.
I can deliver software training on many current applications across Windows and Mac, including the operating systems themselves. Just ask!
Support is available in-person, remotely (through TeamViewer, Zoom or Google Meet), by telephone, or via written documentation. Billing is generally on an hourly basis, unless the training is part of a larger project where it is included in the price.
Lessons on cell phone use are also available — getting the most out of the phone and the apps. I recently taught a 70 year-old man how to use his first cell phone, but frankly, people of all ages can need assistance.
The room where it happened
My first grown-up job was a computer operations supervisor in a Boston investment company, despite never having worked in either industry before. This is when I found that I have an affinity for software, and for systems that help businesses get the job done.
Training others eventually became part of this job, as computer terminals then personal computers rolled out in the firm. This led to a career of software training and technical documentation. Organizations hired me to come in-house to educate on a portfolio of software that included the Microsoft Office suite (introductory to advanced), publishing (Pagemaker, Quark Express, Persuasion), MS-DOS, as well as intro to Windows and Macintosh OS.
Later, I went in-house at a large law firm on Boston’s waterfront, and took part in the switchover from Wang terminals to networked PCs. I added legal software to the mix (document management systems, LexisNexis, time tracking, and a more sophisticated use of Word). The younger lawyers were eager to adopt this technology, spurring the development of an intranet, and a VPN (virtual private network) for secure remote use.
I managed the Help Desk at the law firm for several years. Few tasks require more patience, perseverance and tact than handling a stressed attorney with an urgent deadline.
I’ve got you covered.